Wake Word to Initiate a Genie Call

An expression that turns on a device is called wake word. The phrase "OK Vocera" is the wake word for the Smartbadge.

When you wear a Smartbadge and say the wake word "OK Vocera," the Smartbadge wakes up and invokes the Genie. You can only use the wake word to initiate a call and not end one. To end the genie session, you must manually press the Call button. The wake word uses the Smartbadge microphone, irrespective of headset connection status.

The wake word does not invoke the Genie when the Smartbadge is in:

An active audio session.
The wake word module is turned off to save power and is turned back on when the audio session is complete.
The handset mode.
The DND mode.

Enabling Wake Word

The badge property, V5.EnableHotword enables the voice command "OK Vocera" to initiate a Genie call. Your administrator sets this.

After the badge property is set, you must log out and log back into the Smartbadge. When you call out "OK Vocera", the Smartbadge listens; the Genie is activated if the wake word is detected. If you do not wish to use the wake word, you can disable it from the Settings menu on the device.

Wake Word Privacy

The wake word detection and processing occurs within the Smartbadge; the data is stored only in the volatile memory. The data is not extracted to be processed externally by the Voice server or a cloud solution. The wake word sensing microphone is always on, and a continuous stream of audio is captured in the volatile memory to process the audio for the wake word detection. This memory holds one second of audio at any time and is overwritten constantly as the audio is streamed.

If the Smartbadge is on a call, the audio continues to be streamed to the volatile memory without being processed. This memory is cleared when the Smartbadge is powered down.