Possible Touch-Tone Responses

IVR systems often require you to press the pound (#) or star (*) key during an interaction.

Also, telephones in some countries have a few alphabetical keys without numbers that you may have to use. The following table lists the digits, letters, and special characters you can speak in touch-tone mode.

Supported Characters	How to Speak Them
The digits 0 through 9.	Say “Zero,” not “Oh” or “Naught.” Speak only single digits; do not use “Double” or “Treble”.
The letters A through D.	Speak “Ay,” “Bee,” “See,” or “Dee.”
#	Do either of the following: In the US or Canada, say “Pound” or “Sharp.” In the UK, Australia, or New Zealand, say “Pound,” “Sharp,” or “Hash.”
*	Say “Star,” not “Asterisk.”