Voice PIN to Play Messages

Voice PIN authentication provides added security when an unauthorized user attempts to log in using your name or tries to play your messages.

You can record a five digit personal identification number (PIN) to log in or access your voice messages securely. You can choose any five numbers between 0 to 9 to create a voice PIN.

The voice PIN authentication is not enabled by default. Your system administrator must enable the required security permissions to allow you to record a voice PIN.

Note: Your voice PIN proves your identity, similar to your email password or the ATM card PIN you don't want to share with unauthorized users. As a security best practice, Vocera recommends that you record your voice PIN in an area where unauthorized users can not hear you.

Use the following commands to record and erase a voice PIN:

  • Record a Voice PIN
  • Erase a Voice PIN
  • Erase a PIN for Another User
After you record your voice PIN, the Genie prompts you to say your voice PIN to listen to your voice messages. If you have " Require authentication to login" permission enabled, then the Genie will prompt you to say your voice PIN to log in.

The following table summarizes the commands for recording or erasing a voice PIN:

Action Recommended Voice Commands Alternative Forms
Record your Voice PIN

"Record a Voice PIN"

"Record my Voice PIN"
Erase your Voice PIN

"Erase Voice PIN"

"Erase my Voice PIN"
Erase the Voice PIN for another user

"Erase Voice PIN forJohn Smith."