Forwarding a Call

You can instruct the Genie to forward your calls to another user, to a group, or if telephony integration is installed on your system, to a phone number.

This feature is helpful when you cannot answer a call for any reason or block all calls or put your badge or phone in Do Not Disturb mode; your caller is usually prompted to leave a message.

When you tell the Genie to forward your calls, you will be prompted to choose the conditions under which calls are forwarded. The choices are:

All—Your badge or phone does not play a ringtone when you receive a call, and every call is forwarded to the user or group you specified.
Unanswered—Your badge or phone will still receive calls. Only the calls you do not answer are forwarded according to your instructions.
Offline—Calls are forwarded when you are logged out or when your badge or phone is out of range of the wireless network.

The following table summarizes the commands for forwarding your calls:

Action	Recommended Voice Commands	Alternative Forms
Forward calls to a phone number in your profile *	Forward my calls to my desk phone. Forward my calls to my cell phone. Forward my calls to my home phone. Forward my calls to my company voice mail.	Forward calls to my desk phone. Forward calls to my mobile phone. Forward calls to my home phone. Forward calls to my voicemail.
Forward to an internal extension *	Forward my calls to extension 3425.	Forward to extension 3425.
Forward to an outside number *	Forward my calls to an outside number. Forward my calls to another number.	Forward to an outside number. Forward to another number.
Forward to another user or to a group *	Forward my calls to John Smith. Forward my calls to Sales.	Forward calls to John Smith. Forward calls to Sales.
Stop calls from forwarding *	Stop forwarding.	Stop forwarding calls.

Note: Your system administrator must permit you to forward calls. If you attempt to issue these commands without the proper permissions, the Genie will remind you.