Care team connect feature enables patients and their care team to directly communicate
with each other in bed locations.
When the direct call feature is enabled for a Vocera Minibadge, Vocera Smartbadge or
Vocera Badge users, a patient can press the Call button to immediately place a call to a
predefined care team recipient without having to interact with the Genie.
Advantages
The advantages of care team connect:
- Enables seamless patient-to-nurse communication.
- Enables patients to communicate with the care team in the absence of a nurse call
system.
- Reduces the need to don and doff Personal Protective Equipment (PPE) and improve the
patient experience.
- Allows easy implementation by extending Wi-Fi to a new facility more quickly than
bedside wiring.
Capabilities
The following capabilities are enabled by default:
- Placing a call
- Controlling Volume
- LED indication for call in progress
Default Behaviors
The following are the default behaviors for the Smartbadge:
- DND button―Disabled to prevent the user from accidentally applying DND and rejecting
incoming calls.
- Panic button―Disabled to prevent the user from accidentally pressing the Panic button.
Note: Only the DND button is applicable for Vocera Badges and Vocera Minibadge.
There is no change in behavior for the C1000 Minibadge, and the following behavior still
exists:
- DND button―Places the user in DND mode. An inbound caller is offered the option to
breakthrough.
- Call button―Places a call to the target destination. If the badge user has accidentally
enabled DND, pressing the Call button will turn off DND.
- Panic Call―Double tapping the Call button attempts to initiate a Panic call if a Panic
group is configured.
Enabling and Disabling Direct Calling on C1000 Minibadge
The care team connect feature on C1000 Minibadge can be enabled using one of the
following:
For more information, refer to Vocera Device Configuration Guide.
Note: Ensure that your administrator has enabled the direct call feature on Voice Server
Console and Vocera Platform.
