|Reference / Frequently Asked Questions|
If the Genie does not understand you, it may be due to one of the following reasons:
Is the device close enough to your mouth? For optimal voice recognition, a Vocera badge should be approximately 6 inches (15 cm) from your chin.
Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command may not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie says "Vocera" or plays a tone, or both, depending on your device settings.
Did you say a valid command? If so, was the command in the proper format?
Is the problem that the Genie doesn't understand "yes" or "no"?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no" answer (for example, "Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try waiting a moment before answering.
You can also press the Call button to answer "yes" or press the Hold/DND button to answer "no."
Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the system as a user. Have you ever seen this person use a Vocera device?
If you are sure you are saying the name of a valid user, make sure you say both the first and last names.
If you think the Genie doesn't recognize a name because of the way you pronounce it, you can train the Genie to understand you. For instructions refer to Training the Genie.
When you train the Genie, you are prompted to spell the name of the person. If the Genie does not recognize the name after you spell it, it may mean that the individual has not been added to the Vocera system. Contact the system administrator for help.