Workflow rules define the escalation tree for when the primary nurse does not respond to an alarm.

If the primary nurse does not respond in the expected manner (such as acknowledge the alarm, escalate the alarm, or call back) within the predefined timeframe, the system starts escalating alarms from sequence 1 and proceeds up the sequence tree until the last defined sequence is reached, with each step being executed with a delay equal to the Response Time set. If the alarm is responded to by any receiver at any point during this escalation process, the server stops executing the escalation tree.

Workflow rules can be defined for an entire site, an individual unit, a specified alarm reason, or a specific alarm level.

  1. In the Select Site, Select Unit, and Select Alarm Reason dropdown lists, select the site, unit, and alarm reason for which the workflow is to be defined.
    Click Manage Alarm Reasons to manage the list of alarm reasons that are available for this site. See Managing Alarm Reasons for more information on managing alarm reasons.
  2. In the Alarm Level dropdown list, select the alarm level.
  3. In the User Response section, select the checkbox next to each valid user response. Responses available are Acknowledge, Escalate, and Callback.
  4. To edit an existing workflow rule:
    1. In the Action dropdown list, select the action to be performed when the alarm is escalated to this workflow rule.
    2. In the Response Time field, select or type the time interval during which the alarm must be responded to. If the alarm is not responded to during this time, the next rule in the workflow list is followed.
    3. Select Is Supported if this workflow rule is currently in use.
  5. Click Add More to add a new workflow rule. Follow the instructions in the previous step to edit this workflow rule.
  6. Click Save to save your changes.