Configuring Email Notifications

A notification email is an alert message that the CWE server sends to notify you when one of the following events occurs. This table shows the alert messages for the applicable CWE services.

The templates for the notification email are located at C:\Vocera\CWE\Support\Template

Alert Type

Description

Any service stopped ALERT: CWE Service <service name> stopped on the CWE Server <server name>.

Corrective Action: If the service is not stopped intentionally, restart the service for smooth alarm delivery. If this issue occurs multiple times, contact Vocera Support with the service log information.

Any service started INFO: CWE Service <service name> successfully started on CWE Server <server name>.
Any service crashed ALERT: CWE Service <service name> crashed on CWE Server <server name>.

Corrective Action: Check and start the service if required. If this issue occurs multiple times, contact Vocera Support with the service log information.

Problem connecting to database server ALERT: Service <service name> on Server <server name> is not able to access the database server.

Corrective Action: Check both servers and its network connection.

Connection restored to database server INFO: Service <service name> on Server <server name> is now able to access the database server.
Voice server not accessible ALERT: Voice server <ip address> is not accessible from the CWE Server <server name>.

Corrective Action: Check both servers and its network connection.

Voice server connection restored INFO: Connection to the Voice server <ip address> on CWE Server <server name> is now restored.
Server down ALERT: Server <ip address> is down.

Corrective Action: Check the server and its network connection.

This notification is sent if one of the HA nodes is not reachable.

Server up

INFO: Server <ip address> is up and running now.

This notification is sent if the unreachable HA node becomes reachable.

TCP/IP connection lost ALERT: The Nurse Call Connector Service <service name> is not able to connect to the Message Generator Service via TCP/IP connection from the CWE Server <server name>.

Corrective Action: Check both servers and its network connections.

Note: The Nurse Call Connector will continue to establish a TCP/IP connection until it gets restored.
TCP/IP connection restored INFO: The Nurse Call Connector Service <server name> is now able to connect to the Message Generator Service via TCP/IP connection from the CWE Server <server name>.
Note: The notification email is sent to the recipient email address on a daily basis until the issue is resolved.

The Vocera Server Health Monitoring System provides a detail status of the server accessibility, Windows services, and available disk space of CWE server, Database server, and Archive directory. If a particular service is down or if a disk space is approaching its maximum limit, the status message is indicated in Red color font.

The following is a sample status reported by the Vocera Server Health Monitoring System:

Table 1. Server Accessibility:
Server Status
Vocera CWE Database Accessible
Vocera CWE Server Accessible
Table 2. Windows Services:
Service Name Status
Vocera Alarm Clean Up Service Running
Vocera Alarm Escalator Running
Vocera Alarm Message Generator Running
Vocera Alarm Monitoring Running
Vocera Archiver Service Running
Vocera Nurse Call Connector Stopped
Vocera VS Interface Running

CWE Server Disk Status:

Database Server Disk Status:

Archive Directory Disk Status: