[Data Source: Voice Server, VCS] Provides details of commands used and specific activities performed for specific users. Data displayed includes transaction times, commands, user activity, device version and call status. Use this dashboard to perform ad-hoc troubleshooting, gathering details on specific user transactions and activity, and reviewing specific command utilization by unit.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
| Units | Used to filter data based on user
units (common unit name). Common unit names are referenced from a
crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note:
The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter. |
| User Names | Used to filter data based on
the names of the users. They are displayed based on the LastName,
FirstName format. Note: Filter displays 25 users sorted based on
username.
|
Following is a sample User Activity Details dashboard:
Command Usage
The Command Usage table displays the list of commands used by a user. It also displays the number of times a command was used and its corresponding percentage.
Use the Search field to narrow down the data based on your search.
Call Utilization
The Call Utilization table displays a date-wise call utilization details for the selected user. Information such as the time of call, activity, incoming or outgoing call
The User Activity Details dashboard displays the activities of selected users from selected facilities and units. It provides a detailed view of the following activities of users on each day:
- Call Time
- Incoming Calls
- Outgoing Calls
- Duration
- Device Version
- Status of the call
- Party Involved
Use the Search field to search on a particular user name or field value.
