Platform Health Index

[Data Source: Voice Server, VMI] Compares overall Vocera adoption for two specific date ranges. Data includes user metrics from specific voice call features such as calls to groups, broadcast calls, speech recognition, text messages, conversations, badge usage by version, VCS usage, and maximum user logins. Use this dashboard to compare data across two date ranges to help measure specific facility initiatives.

Note: It is recommended that you select similar date ranges. For example, this month versus the last month and so on. Currently, there is no restriction for selecting the date ranges.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name	Filter Description
Date Range 1	Used to filter based on the date range. By default, the value is the current date. However, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days" or Custom date. This filter data will be considered as the base of comparison for the filtered data from Date Range 2.
Date Range 2	Used to filter based on the date range. By default, the value is the current date. However, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days" or Custom date. This filter data will be considered as the base of comparison for the filtered data from Date Range 1.
Facilities	Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.

Note: Call to User & Other, Call to Group, and Broadcast are grouped based on receiver user facility. The count shows the number of times the users was interrupted. For example, in the screenshot, 20653 times the users were interrupted in a Community facility.

The dashboard consists of the following sections:

Usage Comparison
Integration Summary

Usage Comparison

Following is a sample Usage Comparison dashboard:

The following table describes the calculations used for the data points.

Table 2. Calculations
Field	Description
Date Range	Total—Specifies the total count. Daily Average—Specifies the daily average for the date range selected. The formula used: Total Count / Daily Average. For example, date range = 7 days, total count = 70, then the daily average is 70/7 = 10. Note: The calculation is the same for Date Range 1 and Date Range 2.
% Change	Total—Specifies the average percentage of change in the total count between Date Range 1 and Date Range 2. The formula used: ((Date Range 2 Total - Date Range 1 Total) / Date Range 1 Total) x 100. For example, Date Range 1 Total = 847, Date Range 2 Total = 879, then % change is (879-847/847) x100 = 3.78% Average—Specifies the average percentage of change in daily average for the date range selected. Formula used: ((Date Range 2 Daily Average - Date Range 1 Daily Average) / Date Range 1 Daily Average) x 100. For example, Date Range 1 Daily Average = 56.47, Date Range 2 Daily Average = 58.60, then % change is ((58.60-56.47)/56.47) x100 = 3.78%

Note: An event should have at least 1 delivery for it to be considered.

The following table describes the fields and its description.

Field	Description
Max User Logins	Specifies the total and daily average count for maximum user logins for the selected date range.
Call to User & Other	Specifies the calls to user and others. Others include Telephone, Address Book and Buddy.
Call to Group	Specifies the calls to type Group. Displays the number of times the users within this facility were interrupted by group interruptions.
Broadcasts	Specifies the number of times the user was interrupted by broadcast done to the group within this facility.
% Recognized	Specifies the percentage of speech recognized. The calculation used is (recognized / (recognized+rejected+others)) x 100. Note: The genie session recognition percentage is grouped based on initiator user facility.
B2000, B3000, B3000N	Specifies the number of badges used in the facility for the selected date range. For example, four badges are used in the Community facility for the selected date range. It can be any activity performed by these badges.
Vocera Collaboration Suite (VCS)	Specifies the number of VCS mobile app users in the facility for the selected date range.
Events	Specifies the event count based on the sum of Engage and VMI data.
Conversations	Specifies the number of conversations that had new text messages based on receiver user facility for the selected date range. For example, if there are ten messages for one conversation, the count for conversations are displayed as 1 and count for messages will be displayed as 10.
Text Messages	Specifies the number of text messages that were initiated by the receiver user for the selected date range.

To find a specific facility or field, use the Search field.

Integration Summary

The Integration Summary dashboard displays the integration source or client details and a total number of integrations from Engage and VMI during the selected date range.

Following is a sample Integration Summary dashboard: