[Data Source: Engage] Lists a summary of overall events of users across all units. It also displays the total events, events that are delivered, accepted, declined, not responded, and text messages for every user in a unit. You can further view the details of an individual unit and a user.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Sources | Used to filter Engage alarms and
alerts data. For example Nurse Call, Patient Monitor, Report, and so
on. Note: This list is automatically updated when new integrations
are added through the Vocera Engage Appliance.
|
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
| Units | Used to filter data based on user
units (common unit name). Common unit names are referenced from a
crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note:
The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter. |
The following figure displays a Mobile Activity User report. Click on a unit name to drill down to view the list of users within the unit. To view the details of a particular user, click a username to view the details of the user.
Delivery to groups will never have the correct response; that is, no response will be linked with an Engage appliance?
- Group A delivery consists of user 1 and user 2.
- User 1 and User 2 respond.
- Metric Calculation: 1 alarm event, 2 deliveries, 2 responses. Since user does not match delivery group, the user reply metrics will be calculated and displayed as 0.
Mobile Activity User Data Dictionary
The following table lists the report parameters and its description.
| Column | Data Type | Description |
|---|---|---|
| Event Count | numerically-based | Total count of the events that occurred within the time range specified for the report. |
| Delivered | numerically-based | Count of the events that were delivered to recipients, such as a clinician's smartphone. |
| Accepted | numerically-based | Count of the events that were delivered and accepted by recipients. |
| Declined | numerically-based | Count of the events that were delivered and declined by recipients. |
| No Reply | numerically-based | Count of the events that were delivered, but neither accepted nor declined by the recipient. No Reply indicates an event that is automatically escalated to the next tier. |
| Text Message | numerically-based | Count of text messages surrounding an event and users, excluding system messages containing ‘extension’ in either the user or recipient. |
