Working with Users and Groups

The Vocera Voice Group Sync Adapter sidebar Help options allow you to synchronize the Engage users and groups with the Voice Server on-demand, and import Voice Server users and groups to the Engage Server.

These options are configured with a five minute timeout to allow the re-synchronization to complete. If a user clicks the synchronize or import buttons again during this timeout, a message displays the amount of time to wait before the action can be repeated.

Synchronize Users and Groups

The Synchronize Users and Groups button on the sidebar allows you to initiate the synchronization of users and groups. The synchronization flows in both directions, depending on the Source of Truth, and updates the memberships of the groups. Users and groups are not created during synchronization.

Possible outcomes are:

Import Users and Groups

The Import Users and Groups button on the sidebar allows you to download missing users and groups from the Voice Server to Engage. Any existing users or groups are ignored. Only groups matching a Source of Truth will be created if they are not present.

Possible outcomes are: