Download a Linux JTAPI library plugin and submit it to Vocera Platform to add the library version to the system.
The Vocera CUCM Adapter uses Java Telephony API (JTAPI) to communicate with Cisco's Unified Communication Manager. Depending on the version of Cisco software you are using, you may not find the correct JTAPI library listed in the JTAPI Library Setting section of the Vocera CUCM Adapter configuration.
If the JTAPI library version you require is not available, create a Support issue or ticket to request adding the library to the Vocera Platform. Navigate to the Plugins page in the Cisco Unified Communications Manager (CUCM) server, and download the missing Linux JTAPI library plugin. Add the CUCM server version number to the Support issue, attach the library plugin file, and submit the issue to Vocera Platform.
Use these steps as a guidance to locate, download, and pass a Linux plugin to Vocera Support. There may be some variation in the details, depending on the CUCM server version, to successfully perform the download described in this document.
Download a JTAPI Library
Access the CUCM Administration server to download a JTAPI library from the website, and perform the following steps.
- Enter the login credentials and click Login. The
login credentials are specific to the installation site.
- Select the Application tab, and then select
Plugins from the drop-down menu as displayed below.
Note the CUCM system version to report to Support in step 6; the example below
displays version 9.0.1.10000-37.
- Define the criteria to search for the JTAPI library plugin, or leave the
fields blank to return all plugins, in the Find and List Plugins page, and then
select Find. Select Clear Filter
to search again.
- Select Download next to the Linux plugin name to add
to the Vocera Platform. In the example below, Cisco JTAPI 64-bit Client for Linux
is selected. Select the plugin for the version of Cisco software
that displays in the CUCM server login page, as shown in step 2 above.
- Locate the plugin file in the subdirectory when the download is complete.
- Attach the JTAPI Library plugin file to the support issue or ticket, note the CUCM server software version number in the issue, and submit the issue to Vocera Support.
