Setting Up a Voice PIN

Voice PIN authentication provides added security when an unauthorized user attempts to log in using your name or tries to play your messages.

You can record a 5 digit personal identification number (PIN) to securely log in or access your voice messages. You can choose any 5 numbers between the range of 0 to 9 to create a voice PIN.

The voice PIN authentication is not enabled by default. Your system administrator must enable the required security permissions to allow you to record a voice PIN.

Note: Your voice PIN proves your identity, similar to your email password or the ATM card PIN that you don't want to share with unauthorized users. As a security best practice, Vocera recommends that you record your voice PIN in an area where unauthorized users can not hear you.

Use the following commands to record and erase a voice PIN:

After you record your voice PIN, the Genie prompts you to say your voice PIN to listen to your voice messages. If you have " Require authentication to login" permission enabled, then the Genie will prompt you to say your voice PIN to login.

The following table summarizes the commands for recording or erasing a voice PIN:

Action Recommendeed Voice Commands Alternative Forms
Record your Voice PIN

Record a Voice PIN

Record my Voice PIN
Erase your Voice PIN

Erase Voice PIN

Erase my Voice PIN

Erase the Voice PIN for another user

Erase Voice PIN for John Smith

None