Placing a Three-Way Conference Call

You can initiate a three-way conference call , add another user, switch between an active call and a call on hold, end a conversation and return to the other party, initiate an urgent three-way conference call, add another party to an ongoing call , call between different sites.

Action	Recommended Commands
Initiate a three-way conference call	Conference James Madison and Mary Lamb.
Add another party to a call (unsupervised method)	Press the Hold/DND Hold softkey button to put your call on hold. Press the Call button to summon the Genie and say: Invite Robin Hood. Choose the Vocera DND Button command to put your call on hold. Choose the Vocera Call Button command to summon the Genie and say: Invite Robin Hood. Tap Hold to put your call on hold. Tap New Call to summon the Genie and say: Invite Robin Hood.
Add another party to a call (supervised method)	Press the Hold/DND Hold softkey button to put your call on hold. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party. After speaking with the new party, press the Hold/DND Hold softkey button. When the Genie asks if you want to conference the parties, do either or the following: Answer “ Yes ” to create a three-way conference call between you and the other two parties. Answer “ No ” to place the new party on hold while you speak with the original caller. Choose the Vocera DND Button command to put your call on hold. Choose the Vocera Call Button command to summon the Genie and say: Call Robin Hood. Your device connects to the new party. After speaking with the new party, choose the Vocera DND Button command. When the Genie asks if you want to conference the parties, do either or the following: Answer “ Yes ” to create a three-way conference call between you and the other two parties. Answer “ No ” to place the new party on hold while you speak with the original caller. Tap Hold to put your call on hold. Tap New Call to summon the Genie and say: Call Robin Hood. Your device connects to the new party. After speaking with the new party, tap Call. When the Genie asks if you want to conference the parties, do either or the following: Answer “ Yes ” to create a three-way conference call between you and the other two parties. Answer “ No ” to place the new party on hold while you speak with the original caller.
Switch between an active call and a call on hold	Press the Hold/DND Hold softkey button. Choose the Vocera DND Button command. Tap Hold.
End a conversation and return to the other party	Press the Call button while talking to the person you want to disconnect. Choose the Vocera Call Button command while talking to the person you want to disconnect. Tap End Call while talking to the person you want to disconnect.
Initiate an urgent three-way conference call	Urgently conference John Smith and Mary Jones. *
Urgently add another party to an ongoing call	Press the Hold/DND Hold softkey button to put your call on hold. Press the Call button to summon the Genie and say either of the following: Choose the Vocera DND Button command to put your call on hold. Press the Vocera Call Button command to summon the Genie and say either of the following: Tap Hold to put your call on hold. Tap New Call to summon the Genie and say either of the following: Urgently invite Robin Hood. * Urgently call Robin Hood. *
Placing a three-way conference call between different sites	Connect to a remote site: Connect to Santa Cruz. Wait for the next Genie prompt, then say: Conference April Buckley. After April is connected, press the Hold/DND Hold softkey button to put the call on hold. After April is connected, choose the Vocera DND Button command to put the call on hold. After April is connected, tap Hold to put the call on hold. Connect to another remote site: Connect to Scotts Valley. Invite another user to the conference call: Invite John Smith.

* = requires permission or telephony integration