Listening to Messages

You can use various messages, message settings, and commands to listen to voice or text messages.

When you play a voice message, you hear the recorded voice of the person who sent it. When you play a text message, Vocera uses text-to-speech generation to speak the message for you.

Vocera uses the following default settings for message playback:

The order in which messages are played is the opposite of the order in which they are received (most recent message first).

The badge or phone plays urgent messages before standard messages, regardless of the order in which messages are received.
The date and time of the message are not announced.

You can change these default settings in the Preferences tab of the User Console. If you do not have access to the User Console, your system administrator can change these settings for you.

If you do not speak the modifying words "voice" and "text" when you play or delete messages, the Genie assumes you are working with voice messages.

Playing or Deleting Voice Messages

Use the following commands to work with voice messages:

Action	Recommended Voice Commands	Alternative Forms
Play new (unplayed) voice messages	Play messages.	Play voice messages. Play my messages.
	Play messages from John Smith.	Play voice messages from John Smith. Play my messages from John Smith.
	Play messages from Marketing.	Play voice messages from Marketing. Play my messages from Marketing.
Play old (previously played) voice messages	Play old messages.	Play old voice messages. Play my old messages.
	Play old messages from John Smith.	Play old voice messages from John Smith. Play my old messages from John Smith.
	Play old messages from Marketing.	Play old voice messages from Marketing. Play my old messages from Marketing.
Delete voice messages	Delete all messages.	Delete all voice messages. Erase all messages. Erase all voice messages.
Delete voice messages	Delete all messages from John Smith.	Delete all voice messages from John Smith. Erase all messages from John Smith. Erase all voice messages from John Smith.

Playing or Deleting Text Messages

You must speak the modifying word "text" when you issue commands to play or delete text messages. You can use the following commands to work with text messages, regardless of whether they were sent through the User Console or by email:

Note: You can also play or delete "text reminders" sent through the User Console using these commands.

Action	Recommended Voice Commands	Alternative Forms
Play new (unplayed) text messages	Play text messages.	Play my text messages.
Play old (previously played) text messages	Play old text messages.	Play my old text messages.
Delete text messages	Delete all text messages	Erase all text messages.

You can also use the "from" modifier to play or delete text messages sent from the User Console, as shown in the following table:

Action	Recommended Voice Commands	Alternative Forms
Play new (unplayed) text messages sent through the User Console	Play text messages from John Smith.	Play my text messages from John Smith.
Play old (previously played) text messages sent through the User Console	Play old text messages from John Smith.	Play my old text messages from John Smith.
Delete text messages sent through the User Console	Delete all text messages from John Smith.	Erase all text messages from John Smith.