Viewing Messages

Messages that you have not yet read appear on the Home page for quick review. All messages (read and unread) that have not yet expired appear on the Secure Texts page.

Receiving Notifications of Unread Messages
When you are logged in, even if your VST handheld app is closed or running in the background, the operating system of your mobile device by default displays a notification when you receive a new text message. You can optionally change this behavior in your device's notification settings.
How to View a Message or Conversation
You can view the subject of a message and its first few words on the Home or Secure Text pages. To view a long message or the entire thread, you need to open the message conversation.
How to Search Message Content
From the Secure Texts page, you can search across all your messages to find specific content or to find exchanges with an individual. The search targets all organizations and ignores any organization filter you have set.
How to View Message Details
You can view details about the date and time each stage in a message's life cycle occurred, such as when it was sent, delivered, and read. These details provide a concise audit trail for each message.
Viewing SMS Messages as a Non-User
If you are not a VST user, you may receive SMS messages from VST users.
Viewing Email Messages as a Non-User
If you are not a VST user, you may receive email messages from VST users.

Parent topic: Working with Secure Texts