Sending a Message That Requires a Response

You can send a message that requires the recipient to provide a response.

  1. Open the VMP Web Console from your Web browser.
  2. Select the Message icon and click the Compose icon .
  3. To use a message Template, select it from the Templates list. If no Templates are available, or if you do not want to use a Template, select New Text.
  4. To add one or more message recipients, either type the recipient name in the To: field, or click to select a Distribution List or user recipient.
  5. Click Responses to display the screen for sending a message with a response.
  6. Type text in the Subject and Message fields (if they have not already been provided by the Template).
    Note: A message must have text in the Message field.
  7. Configure the following options, and click Send.
    Table 1. Web Console message options
    Option Description
    Priority

    One of the following:

    • Normal (the default)

    • High

    • Urgent

    See Sending a Message from the VMP Web Console for details on how these priority levels are handled in the VCS app.

    Important: On some devices, messages sent with High or Urgent priority may be spoken out loud to some recipients. Sending confidential patient health information with either of these priorities may violate privacy regulations.
    Notify if no one has responded

    Select this checkbox if you want to be notified when no one has responded within the number of minutes that you specify in the text field. If no one responds to this message during this time period, the Notify Me icon is displayed in the message link.

    • If you are logged onto a Vocera badge, the notification is sent as a message on the badge.
    • If you are logged into a badge and on to the Vocera Collaboration Suite, a tone notification is sent to the badge, and the Notify Me icon is displayed in the message link.
    • If you are logged into a badge and on to the VMP Web Console, a tone notification is sent to the badge, and the Notify Me icon is displayed in the message link.
    Response Expiration

    Specify the time period, in minutes, in which responses to this message are allowed. This time period is indicated on the sent message. Select Custom to specify a time period.

    Response Options

    If the communication requires a response, set multiple choice options to help the recipient respond quickly. When you type an option, a new field appears to enable you to type an additional option if necessary. To delete an option that you have created, click .

  8. Click Send to send the message, or click Cancel to return to the message interface described in Sending a Message from the VMP Web Console.