Viewing Message Details

You can edit the message recipients or subject, and examine the message responses.

  1. Select the Message icon.
  2. From the list of messages in the Secure Messages pane, select the message for which you want to view details.
  3. Click .

    The message details appear:

    For each recipient, the message status is one of the following:

    Response Description
    Queued The message is waiting to be sent.
    Sent The message has been successfully received for delivery.
    Delivered The message has been successfully delivered to the recipient's device or VMP Web Console session.
    Read The message has been read by the recipient.
    Responded The recipient has responded to the message.
    Failed/Can't Deliver The server could not send the message.
    Expired The message was not delivered within the message expiry time.
  4. In the To field, select one or more users to remove from the conversation, or click to add users to the conversation.
  5. Type in the Subject field to change the message subject.
  6. If message responses are provided in the Response section, click View Details to display more information on the users that responded to this message.
  7. Click OK to change the message, or click Cancel to cancel your changes and return to the message.