Creating Messaging Templates

You can create a Messaging Template to help you quickly create messages that you send frequently.

  1. Open the VMP Administrator and select Messaging > Messaging Templates .
  2. Click New .
  3. Click to highlight each user or Distribution List that will receive a message when the template is used, and click > to add the users and Distribution Lists to the list of recipients. When the users and Distribution Lists are added, click Next.
    Note: The list of recipients can include only one Escalation Distribution List.
  4. Enter the following template details, and click Next:
    Table 1. Messaging Template options
    Option Description
    Subject The subject line of the message.
    Message The message text.
    Priority

    The message priority can be:

    • Urgent

    • High

    • Normal

    Multiple Choice Responses

    Select this checkbox if you want to define multiple choice responses for this template.

  5. If you have selected Multiple Choice Responses, additional fields appear:
    Table 2. Additional Messaging Template options
    Option Description
    Notify if no one has responded

    Select this checkbox if a notification is to be sent if no one has responded within the number of minutes that you specify.

    Response expiration

    The amount of time in which a response is expected. Select one of the following:

    • Never

    • 2 min

    • 5 min

    • 10 min

    • Custom - Enter the amount of time, in minutes, before the message expires.

  6. If you selected Multiple Choice Responses, click Next to provide the response options:
    1. Click Add to add a response. Type the text of the response in the dialog box provided, and click OK.
    2. Click Edit to edit a response that you have created.
    3. Click Delete to delete a response that you have created.
    4. To rearrange the responses, click a response to highlight it. Click Move Up to move the response up in the list, or click Move Down to move the response down. Repeat until the responses are in the order that you want.
    5. Click Next when you have finished creating message options.
  7. Click to highlight each user or group that can use the template, and click >. When the groups are added, click Finish.