You can create a Messaging Template to help you quickly create messages that you send
frequently.
-
Open the VMP Administrator and select Messaging >
Messaging Templates
.
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Click New
.
-
Click to highlight each user or Distribution List that will receive a message when
the template is used, and click > to add the users and
Distribution Lists to the list of recipients. When the users and Distribution
Lists are added, click Next.
Note: The list of recipients can include only one Escalation Distribution List.
-
Enter the following template details, and click Next:
Table 1. Messaging Template options
Option |
Description |
Subject |
The subject line of the message. |
Message |
The message text. |
Priority |
The message priority can be:
|
Multiple Choice Responses |
Select this checkbox if you want to define multiple choice responses for this template.
|
- If you have selected Multiple Choice Responses, additional fields appear:
Table 2. Additional Messaging Template options
Option |
Description |
Notify if no one has responded |
Select this checkbox if a notification is to be sent if no one has responded within the number
of minutes that you specify.
|
Response expiration |
The amount of time in which a response is expected. Select one of the following:
|
-
If you selected Multiple Choice Responses, click
Next to provide the response options:
-
Click Add
to add a response.
Type the text of the response in the dialog box provided, and click
OK.
-
Click Edit
to edit a response that you have created.
-
Click Delete
to delete a response that you have created.
-
To rearrange the responses, click a response to highlight it. Click
Move Up
to move the response
up in the list, or click Move Down
to move the
response down. Repeat until the responses are in the order that you
want.
-
Click Next when you have finished creating
message options.
-
Click to highlight each user or group that can use the template, and click
>. When the groups are added, click
Finish.