The documentation for
From this online help location, you can download the PDF version of the
This release includes the following important changes.
No changes to existing features in this release.
SSL certificate and re-registration may be required.
Call type information now obtained from server.
Previous versions of
Some call types made prior to upgrading the
Default notification behavior has changed in iOS version 12.
If you are using
To revert to the notification behavior used in earlier versions of iOS, do the following:
Vibration patterns changed in
If you have been using a previous version of
You must be using a supported device and operating system to be able to run
Enterprise Devices are those on which Vocera does extensive device performance testing for voice quality and wireless connectivity. They are recommended for use in an enterprise environment.
These devices meet the minimum specifications for our product. Quality of experience may vary based on manufacturer and device model. Vocera support for these devices is on a reasonable effort basis.
Apple iPhone 5
Apple iPhone 5S
Apple iPhone 5C
Apple iPhone SE
Apple iPhone 6 and 6 Plus
Apple iPhone 6S
Apple iPhone 6S Plus
Apple iPhone 7
Apple iPhone 7 Plus
Apple iPhone 8
Apple iPhone X
Apple iPhone 6S, 7, and 8 models are recommended for an optimal Wi-Fi roaming experience. iPods and iPads are not recommended for use due to poor Wi-Fi roaming performance.
iOS 10.3.3 or later.
Vocera recommends that you do not upgrade to a new OS version until it has been validated to work correctly with
This release includes the following new features and functionality.
Site selections are now persistent.
If you have selected one or more sites in the Contacts module,
your selection is saved and reused on log out and log in of
Presence and availability in message recipient field now visible even when field does not have focus.
When you are creating a message and have specified one or more message recipients in the To field, the presence and availability of these recipients now remains visible even when the focus is not on the To field.
The following dependencies exist:
* Multiple Engage servers now supported.
* ** Call log is now persistent.
In previous versions of
You can now log out from a personal device.
If you have specified that your device
is to be registered as a personal device, you can now log out from
* ** Voice reminders now easier to access.
New pager-like ringtones available.
New ringtones are now available that sound more like pagers and can be clearly heard in a noisy environment.
* Minimum volume level for ringtones for urgent messages can be configured.
Tone now provided for voicemail, voice reminders, and missed calls.
The tone that you specify as the Other tone in the profile options is now used for voicemail, voice reminders, and missed calls, as well as for forwarded messages, changes in On-Call status, and new Content.
* Administrator-specified ringtones now can be provided.
A system administrator can now specify that all
Presence and availability now displayed in message recipients, conversations, and participants lists.
When you create a new message, you can see whether a message recipient is available, unavailable, or in a Do Not Disturb state. Also, you can view the presence and availability of any person in a conversation. These capabilities enable you to determine whether someone can immediately continue the conversation.
* ** Unheard voicemail count now displayed on Call Log icon.
If you have unheard voicemail messages, a count of the number of unheard messages is displayed on the Call Log icon at the bottom of the screen.
* Server certificate may now be validated on login.
When you log into your
MAC address creation moved from first launch of app to login.
In this version of
MDM deployment now supported.
If your environment uses a Mobile Device Management (MDM) implementation to deploy to your devices,
you can now configure
This release includes the following fixes.
This release includes the following fixes:
VCS-15583, VCS-15656 - Client no longer incorrectly showing wrong error message on login.
Login failures now no longer incorrectly display the error message "Server certificate missing or invalid".
VCS-16216 - Search results now consistent in searches in contact lists and recipient lists.
When you search for a name in the contact list, the results are now identical to when you search for the name in the To field of a message.
VCS-16240 - Contact field names now successfully renamed after the app is terminated and restarted.
If you rename a contact field, terminate the
VCS-16248 - Contact record with many contact fields no longer experiences a scrolling problem (iOS 12.1+).
When you are using Apple iOS version 12.1 or later, and you are viewing a contact record that contains many contact fields, the first contact field no longer sometimes appears blank when you scroll the record.
VCS-12576 - Calls received while on another call now appear in the call log.
If you are in a call and you receive another call, the second call now appears in the call log.
VCS-15374 - Call issues when device is hardware muted are now resolved (iOS 12).
If you are using the iOS 12 operating system and you have muted your device using its hardware mute setting, and you receive a call, the app no longer restarts and reconnects.
This release includes the following known issues and limitations for versions of the
VCS-3220 - Notification tones are mixed and played at the same time.
If you receive multiple messages with different priorities simultaneously, the notification tones for all of the received message priorities are played.
VCS-3235 - Some Help screens do not scroll properly (iPhone X).
Some onscreen help screens do not scroll properly when running
VCS-3326 - Logout message not heard when
If you log into another device when you are already logged into
If your device is running iOS 10.3.3 or 11.1 with
VCS-15384 - Call ringtone may be heard when device Do Not Disturb setting is activated (iOS 12).
If your device is using the iOS 12 operating system, and you have activated the operating system's Repeated Calls feature,
you still hear call ringtones from the
Vocera recommends that you use the
VCS-16400 - Special Actions button in Call screen not responsive after being canceled.
When you are in the Call screen, you have tapped the Special Actions button, and then you have tapped Cancel to return to the Call screen, the Special Actions button may not return to the special actions options when you tap it again.