The documentation for Vocera Collaboration Suite version 3.1.2 for Apple iOS is available online:

Vocera Collaboration Suite Apple iOS User Guide

From this online help location, you can download the PDF version of the VCS 3.1.2 documentation.

This release includes the following new features and functionality.

To view the build number for your VCS app:

Log in to the app.
Tap your profile photo or initials, located at the top left of the screen. This displays your personal profile.
Tap Settings to display the profile options.
In the Profile Options screen, scroll down to the Application Version field. This displays the version number and build number for your installation. For example, if the Application Version field is 3.1.2.708, you are using build 708 of version 3.1.2 of VCS.

Build 740 is a maintenance release that does not introduce any new features.

Build 737 is a maintenance release that does not introduce any new features.

Build 708 is a maintenance release that does not introduce any new features.

External numbers now displayed in call log.
If you have placed a call to or received a call from an external phone number or extension, this number is now displayed in the call log. If you are on the Wi-Fi network, you can tap the call log entry and then tap Call to call this number.
Genie now accessible from Contacts list.
The first item in the Contacts list is now a link to the Vocera Genie. Tap this item to access the Genie to make a call or to perform any other supported function.
Filter selections now refresh the Secure Messages screen immediately.
If you use a filter to specify what incoming messages are to be displayed in the Secure Messages screen, the screen is now refreshed right after you select the filter instead of when you go back to viewing the screen.

Vocera Collaboration Suite version 3.1.2 requires the following:

One of the following devices:
- Apple iPhone 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7
- Apple iPad (3rd generation or later) WiFi and WiFi + 3G
- Apple iPad mini WiFi and WiFi + 3G
- Apple iPod fifth generation or later
iOS 9.0.1 or later. iOS 10 or later is required to be able to answer calls without unlocking the screen.

Some of the features of Vocera Collaboration Suite are provided on the Apple Watch.

Vocera

Vocera Voice Server 4.4.3 or later. Vocera Messaging Platform 4.9.4 or later. Vocera Messaging Platform 5.2 is required for the full Vocera Collaboration Suite feature set.
Note: If your organization is using Vocera Voice Server departments by synchronizing them with VMP groups, Vocera Voice Server 5.1 or later is required.
SIP Telephony Gateway installed and configured
Vocera Client Gateway installed and configured

Network

802.11 a/b/g/n wireless network (wireless standards support varies, based on the device)
Reverse proxy server or similar technology to enable connectivity when outside Wi-Fi

Cellular Network

GSM
CDMA

To install Vocera Collaboration Suite 3.1.2 for Apple iOS:

On your iPhone, open the email sent to you from the Vocera administrator.
Tap the first link in the email to go to the App Store to download and install the Vocera Collaboration Suite client.
When you see the App Store page for Vocera, tap Free.
Tap Install App.
Enter your password, and then tap OK.
After the app is installed, open the email again, and tap the second link to configure the app to connect to your organization's server.

This release includes the fixes listed here.

DE15161 - Application no longer crashes when operating in background (iOS 11 beta).

Vocera has discovered that previous builds of the VCS app may crash when operating in the background if you are running the beta version of iOS 11. This problem has been fixed in the current build.
DE15179 - Auto-correct options no longer hidden under keyboard when supplying recipient information in existing message conversation (iOS 11 beta).

If you are using the beta version of iOS 11, and you add a new participant to an existing conversation by typing in the To field, the available auto-correct options are now no longer hidden under the keyboard.

Battery usage improved.

With this new release, users can expect to see an improvement in battery consumption when off campus (not connected to Vocera Wi-Fi). There will be no change when on campus (connected to Vocera Wi-Fi).

DE14101 – Calls no longer missed and contact status now not intermittently specified as off-campus when running iOS 10.3 or later.

In earlier releases of VCS, devices using iOS version 10.3 or later may have been experiencing missed calls and may have intermittently appeared to be off-campus, due to a change in behavior in iOS 10.3. Message delivery was not affected. This problem has now been fixed.

Note: This fix may lead to increased battery usage.

DE7800 - Second breakthrough call now received with chime.

If you are in a call, and you receive an incoming urgent call, broadcast, or urgent broadcast that breaks through your existing call, the new call is now answered with a notification chime.
DE12333 - Message status now properly updated on iPad.

On the iPad, when you send a message and tap the message to display the Message Details screen, the recipient reads the message, and you then tap Back to return to the message conversation, the message status is now properly updated from Delivered to Read.
DE12490 - Camera no longer launches with black screen (iOS 10+).

On devices running iOS 10+, there was formerly a possibility that the camera provided with the device might launch with a black screen. This problem has been fixed.
DE12512 - Audio now resumed on Vocera call when interrupted by cellular call (iOS 10).

If you are using using VCS on a device running iOS 10, and are in a Vocera call and receive a cellular phone call, the audio on the Vocera call is now properly restored when the cellular call ends.
DE13678 - Permissions prompts now provided when requesting to use the camera or access the photo gallery.

VCS now prompts for permission to access the camera when you first attempt to use it within the app to send a photo in a conversation or take a profile picture. VCS now also prompts for permission to access your photos when you first attempt to send a photo from your photo gallery in a conversation. The permission option that you select (Allow or Don't Allow) remains in effect for subsequent requests.

This release includes the following known issues and limitations for versions of the Vocera Collaboration Suite running on Apple iOS operating systems.

DE13030 - Phone number not saved in Call Log when outside number called from Genie.

If you place a call to an outside number using the Genie's "Dial an outside number" command, and then say the phone number that you want to dial, the number that you have called is not preserved in the Call Log.
DE13108 - Attempting to access FaceTime while device is locked ends Vocera call received from regular phone number (iOS 10).

If you are running Vocera Collaboration Suite on iOS version 10 or later, you receive a Vocera call from an outside phone number when your device is locked, and you then tap the FaceTime icon contained in the CallKit screen, your call is immediately ended.
DE13112 - Call to Bluetooth-enabled phone is sent to the handset, not to the Bluetooth headset (iOS 10.2).

If your device is running iOS 10.2, and you receive a call when you have a Bluetooth headset connected to your device, the audio path for the call is the device's handset, not the Bluetooth headset.
DE14027 - Confirmation screen now appears when making external phone call (iOS 10.3).

If you are using VCS on a device running iOS 10.3 or later, and you make a phone call to an external phone number, a confirmation screen appears, prompting you to confirm whether you want to make this call. This is a requirement that was introduced by Apple in iOS 10.3.
DE14739 - Camera focus not working after Vocera call (iOS 10.3).

If your device is running iOS 10.3 or later, you make a Vocera call, end it, and then activate the camera on your device, the camera focus is not working properly. This problem will be fixed in version 3.2 of VCS (VMP 5.2.2 is also required).
DE15084 - Apple iPhone 7 with iOS 10.3.3 has reduced speech recognition compared to other Apple devices with the same operating system.

This behavior has been reported to Apple. If you are experiencing speech recognition issues with the iPhone 7 / iOS 10.3.3 combination, please open a case with Apple.
DE15575 - Message notifications delayed when running iOS 11.0.x.

If your device is running iOS 11.0.x, you may experience delays of up to 30 seconds when receiving message notifications while off-campus or not connected to a Vocera Voice Server. The audio on the delayed notification may be delayed more than 30 seconds, and will not override any device DND settings you may have enabled. The sent and delivery times may indicate the time you launched the app after receiving the notification, not the time the notification was received.
DE15811 - VCS termination notification banner not displayed properly when device rebooted (iOS 10.3.3 and 11.1).

If your device is running iOS 10.3.3 or 11.1 with VCS in the background and you turn the device off, the notification that VCS has been terminated appears very briefly, and also appears when you restart your device.
DE15822 - Screen background color not displayed properly on iPhone X.

If you are using VCS on an iPhone X device, the screen background color is not consistent.
Users may experience instances where the application does not connect to Vocera Wi-Fi in a timely manner after being disconnected from Vocera Wi-Fi for over 10 minutes.

To avoid missed Vocera calls when in this state, a fix is available that can be deployed for the Vocera Messaging Platform (VMP) to bring the app out of this state. User interaction with the app will also bring the app out of this state.

To obtain this fix for your VMP Server, contact Vocera support.

iOS 10 introduced an issue between the native camera app and the audio session that causes the native camera app to launch with a black screen. To avoid this, the VCS app explicitly asks for Photo permission when launching.

VCS only interacts with the Photos app when you add an image to a text and choose to Select Picture, or when you edit your profile picture. Pictures taken directly within the app with the Take Picture action do not interact with the Photos app, as these new images are stored within the app's database to keep these images secure.

At no time are the images from the Photos app imported into the VCS app without your explicit direction.

Vocera Collaboration Suite Release Notes

Version 3.1.2.740 for Apple iOS

Updated: April 16, 2021

Documentation

What's New

What's New in Build 740

What's New in Build 737

What's New in Build 708

What's New in Build 697

Device Support for Vocera Collaboration Suite 3.1.2

Requirements

Installing Vocera Collaboration Suite 3.1.2 for Apple iOS

What's Fixed

What's Fixed in Build 740

What's Fixed in Build 737

What's Fixed in Build 708

What's Fixed in Build 697

Known Issues

Photo Permissions and iOS 10