Troubleshooting the Initial Badge Configuration

If you have configured a test badge and the screen of the test badge does not display the “Logged out” message, you need to troubleshoot it.

The badge may not be configured properly, or there may be a problem with some of the other hardware and software you are using.

When the badge does not successfully connect to the production Vocera Voice Server at the end of its configuration cycle, one or more of the following problems may have occurred:

The screen of the badge displays a message that helps you diagnose the problem:

Badge Message Typical Problems and Solutions

Searching for access points

The badge cannot connect to an access point on the wireless LAN used by the production server, possibly because:

  • The badge is not within range of an access point.

    If you configured the test badge in a remote area, make sure you are within range of the wireless network, then remove the battery from the badge and insert it again.

  • The SSID setting of the badge is incorrect.

  • The security settings of the badge are incorrect.

For more information, refer to the B2000 Badge Properties Configuration, B3000 Badge Properties Configuration, and B3000N Badge Properties Configuration depending on the badge you are configuring.

Requesting IP address

The badge is connected to an access point, but it cannot receive an IP address from a DHCP server, possibly because:

Searching for server

The badge is connected to an access point and has received an IP address, but it cannot connect to the Vocera Voice Server, possibly because:

  • The Vocera Voice Server is not running.

    Ensure that the Vocera Voice Server is running, then remove the battery from the badge and insert it again.

  • The subnet that the badges are on cannot reach the subnet that the Vocera Voice Server is on. This situation can occur if you have set up an isolated subnet for the badges.

    Ensure that the switch and router settings allow the badge subnet access to the server subnet, then remove the battery from the badge and insert it again.

  • The IP address of the Vocera Voice Server that you specified for the badge is incorrect.

For more information on troubleshooting, refer to Vocera Tech Support Knowledge Base article 1246.