Troubleshooting Badge Configuration |
If you have configured a test badge and the screen of the test badge does not display the “Logged out” message, you need to troubleshoot it.
The badge may not be configured properly, or there may be a problem with some of the other hardware and software you are using.
When the badge does not successfully connect to the production Vocera Voice Server at the end of its configuration cycle, one or more of the following problems may have occurred:
The production Vocera Voice Server is not running.
The badge is not within range of an access point used by the production server.
The badge properties are not set correctly.
The screen of the badge displays a message that helps you diagnose the problem:
Badge Message | Typical Problems and Solutions |
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Searching for access points |
The badge cannot connect to an access point on the wireless LAN used by the production server, possibly because:
For more information, refer to the B2000 Badge Properties Configuration, B3000 Badge Properties Configuration, and B3000N Badge Properties Configuration depending on the badge you are configuring. |
Requesting IP address |
The badge is connected to an access point, but it cannot receive an IP address from a DHCP server, possibly because:
|
Searching for server |
The badge is connected to an access point and has received an IP address, but it cannot connect to the Vocera Voice Server, possibly because:
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For more information on troubleshooting, refer to Vocera Tech Support Knowledge Base article 1246.