Collecting Badge Data for Troubleshooting

The Vocera Badge Log Collector service and the Sendlogs utility allow you to collect all debug information from a B3000n, B3000, or B2000 badge and upload it directly to the Vocera Voice Server computer as a single file.

While the Vocera Badge Log Collector service is running on the Vocera Voice Server, you can use it as an unattended log collection service to collect debug information from multiple badges. If you are working with Vocera Technical Support to troubleshoot problems you are having with a badge, you can send the file containing debug information to Vocera.

Note: If it is not possible to send badge logs to the Vocera Voice Server, you can send them to the Badge Configuration Utility machine. Contact Vocera Technical Support for assistance.

When a badge connects to the host using the Sendlogs utility, the following files are uploaded to the host computer. These files are helpful when troubleshooting problems with a badge.

Note: The Sendlogs utility uses a unicast connection to the host computer, so it allows you to upload badge information on a wireless network that blocks broadcast traffic.

To collect badge data using the Sendlogs utility:

  1. On a B3000n or B3000 badge, press and hold the Select button for about 10 seconds until the Sendlogs utility starts (about 5 seconds on the B2000 badge).

    The Select button is the middle button of the three small buttons on the front of the B3000n/B3000 badge and on the side of the B2000 badge.

    Note: You can start Sendlogs when the badge is on a call, but the call will be dropped.
  2. The badge connects directly to the Vocera Voice Server computer using a Vocera Voice Server unicast transmission.
  3. The badge assembles a package of files into a single .tar.gz file and uploads it to the \vocera\logs\BadgeLogCollector\uploads directory on the host. If you have a Vocera Voice Server cluster, the logs may be located in any of the nodes identified in ServerIpAddr (not necessarily the active node). The format of the filename is DATETIME-USERNAME-BADGEMACudd.tar.gz.
  4. After uploading the badge data (about a minute), the badge restarts.
    Note: You can also launch the Sendlogs utility from the badge configuration menu. After you display the configuration menu, choose APPS & TESTS > SENDLOGS.SH. For more information, refer to Using the Badge Configuration Menu.