Viewing Call Statistics for Frequently Called Departments

After you set up department groups and subdepartment groups, you may want to view calling statistics for a specific department.

You can see which departments that people within a selected department typically call, including their own department.

If you believe the current calling statistics for a site or a department group do not accurately reflect calling patterns, you can clear the data and begin collecting data all over again.

To view calling statistics for Frequently Called Departments:
  1. Click Departments in the navigation bar to display the Departments page..
  2. Click the Dept Call Frequency tab.
  3. In the Select Site list, select a site or use the default Global site.
  4. In the Select Department list, select a department group.
To clear calling statistics for Frequently Called Departments:
  1. Click Departments in the navigation bar to display the Departments page..
  2. Click the Dept Call Frequency tab.
  3. In the Select Site list, select a site or use the default Global site.
  4. In the Clear Calling History For box, click one of the following buttons:
    • Selected Site – clears calling history for the selected site.
    • Selected Department – clears calling history for the selected department.

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