The Integration Messages Group Activity, Ordered By Time report provides details about
call messages sent to groups, with messages listed in chronological order. This information
can help you determine the efficiency staff response times.
The generated report data includes:
- Information about the routing and progression of urgent and non-urgent messages.
- Details about message activity data, including activity per group, with messages
ordered by time.
- The elapsed time between message initiation and message termination.
- Information about how the message was initiated and the accepting responder.
Figure 1. Integration Messages Group Activity, Ordered By Time report