Using Reports to Answer Questions

The following topics present questions that might arise as people use the Vocera Communications System, and they describe reports that can help you answer them.

What can I do to improve name recognition?

The following Summary Reports can help you find unused Group and Address Book entries. Removing unused entries can improve overall name recognition.

Table 1. Summary Reports
Report Name Description
Group Entry Summary Report Shows the total calls made to a Group entry. Use this report to learn which entries are unused and can be removed from the system. Removing unused Group entries can improve overall name recognition.
Address Book Entry Summary Report Shows the total calls made to an Address Book entry. Use this report to learn which entries are unused and can be removed from the system. Removing unused Address Book entries can improve overall name recognition.
Inactive Groups Report,Inactive Users Report, and Inactive Address Book Entries Report These reports show entities that have not been used during a specified date range. Removing these entities can improve overall name recognition.

Are specific users having problems with speech recognition?

The following Speech Recognition reports can help you identify users who are having problems with speech recognition.

Table 2. Speech Recognition reports
Report Name Description
Speech Recognition Results by User Report Use this report to generate user recognition statistics sorted by last name
Speech Recognition Results by User Detail Report Use this report to generate user recognition statistics sorted by last name. The detail report includes a configurable recognition rate filter to generated detailed data.
Speech Recognition Results by Department Report

Use this report to generate user recognition statistics sorted by department name.

If any users fall below normal speech recognition levels, there are several things you can do to correct the problem:

For more information about how to correct speech recognition problems, see the Troubleshooting Speech Recognition chapter of the Vocera Administration Guide.

A Vocera device is missing. When was it last used? By whom?

The following Asset Tracking and Device Management reports can help you account for missing Vocera devices.

Table 3. Asset Tracking and Device Management reports
Report Name Description
Badge Last Used Report For each device, this report lists the MAC address, the date when the device was last used, and the name of the person who lasted logged in to the device.
Device Last User Access Report This report displays the last user to log in to a device based on a threshold period of days during which the device was not used. Set the following report parameters:
  • Device Status = Active
  • Device Sharing = Shared Device
  • Device Last Used = Greater than or equal to
  • Number of Days = 3
  • If Device Sharing = Nonshared Device, set Number of Days to 5.
Device Last Network Access Report This report shows when a device last accessed the Vocera server and what access point or area it was associated with. It includes more information than the Badge Last Used or Device Last User Access reports, including the device serial number, the tracking date, and any notes for the device.
Department Inventory - Summary and Detailed Reports Summarizes information about which device each user in each department is using. Information is grouped by department, and within each department, by device MAC address.
Device Inventory - Summary Report Similar to the Department Inventory - Summary report, but it also includes the device label, status, and percentage of days used.
Device Inventory - Detail Report Provides details about which device each user in each department is using. Information is grouped by department, and within each department, by device MAC address.
Department Inventory - Summary and Detailed Reports Similar to the Department Inventory - Detail report, but it also includes the device label, status, and percentage of days used.

Are devices being returned at the end of each shift?

The following Asset Tracking and Device Management reports can help you determine whether devices are returned at the end of each shift.

Table 4. Asset Tracking and Device Management reports
Report Name Description
Device Usage Report Shows which devices each user in each department is using. Information is sorted by department, and within each department, by device label.
Badge Usage Report Shows who is using each device on a daily basis. Information is sorted by device MAC address.

Who is making the most calls?

The following Calls by Device reports provide information about outgoing calls.

Table 5. Calls By Device reports
Report Name Description
Outgoing Calls by User Reports (Summary and Detail) Summarizes calls placed by device users.
Outgoing Calls by User Reports (Summary and Detail) Shows details of calls placed by device users.
Outgoing Calls Summary Report Summarizes calls placed by device users and shows what types of calls were made. Calls can be made to users, groups, phones, or Address Book entries.

Who is receiving the most calls?

The following Incoming Call reports provide information about incoming calls.

Table 6. Incoming Call reports
Report Name Description
Incoming Calls Reports Shows calls received by device users.
Incoming Calls Reports Shows calls received by groups.
Incoming Calls Reports Shows calls received by address book entries.

How many calls are made and received in a given time period?

The following Weekly and Monthly Summary reports can help you track calling trends over time.

Table 7. Weekly and Monthly Summary reports
Report Name Description
Daily System Call Volume Graphs the total call volume per day for the last two weeks.
Daily PBX Call Volume Graphs the total PBX call volume per day for the last two weeks.
Weekly System Call Volume Graphs the total call volume per week for the last 90 days.
Weekly PBX Call Volume Graphs the total PBX call volume per week for the last 90 days.
Monthly System Call Volume Graphs the total call volume per month for the last 12 months.
Monthly PBX Call Volume Graphs the total PBX call volume per month for the last 12 months.

When is the system used most?

The following Usage Summary reports provide information about system usage.

Table 8. Usage Summary reports
Report Name Description
Hourly Usage Summary Report Graphs the overall usage of the system by hour. You could use this information to schedule maintenance during times when usage is light.
Average Call Duration Statistics Report Summarizes the average call duration during a specified time frame.

Is equipment causing speech recognition problems?

The following Access Summary reports can help you identify equipment that is causing speech recognition problems.

Table 9. Access Summary reports
Report Name Description
Speech Recognition Results by Access Point Report Recognition statistics for each access point.
Speech Recognition Results by Device Report Recognition statistics for each device.

Has system data been modified? Who did it? When?

The following Admin Console Summary report can help you track and audit changes to Vocera system data.

Table 10. Admin Console Summary report
Report Name Description
Tiered Administration Audit Report Shows all modifications and system actions performed via the Administration Console.