|Telephony in a Multi-Facility Environment / About Shared Telephony|
Vocera determines the required set of grammars in combined databases (Global and any other associated facility) to respond when telephony service is shared.
When an incoming telephone call arrives at the hunt group Genie, the caller can respond to the Genie by saying a name or by using the keypad to enter an extension (DTMF tones). When the telephony service is not shared, Vocera searches the combined grammars of the called facility and the Global facility to match caller responses.
When the telephony service is shared, Vocera determines the set of grammars to search in either of the following ways:
If the caller entered DTMF tones, Vocera searches the combined databases of the Global facility and every facility that shares the telephony service.
If the caller provided a spoken response, Vocera searches the combined grammars of the Global facility and every facility that shares the telephony service.