Shared Telephony and Desk Extensions

Vocera searches combined databases (Global and any associated facility) to find the appropriate user or group for the requested desk extension.

When a user responds to the hunt group Genie by entering the keypresses for a desk extension, Vocera searches the database of each facility that shares a telephony service and also the Global facility to find the appropriate user or group for the extension.

Consequently, when you share a telephony service, desk extensions must be unique across all the shared facilities and also the Global facility, regardless of whether the hunt numbers and range of lines used by those facilities are unique.