Entering Phone Numbers |
The following rules define how Vocera interprets a value in a phone number, pager number, or extension field in the Vocera Platform Web Console or Vocera Platform My Profile .
These requirements include:
A value that starts with the letter X (for example, X1234) represents an internal number (for example, a desk extension or an inside pager number).
A value that starts with the letter Q (for example, Q901114087904100) represents a number to be interpreted literally. Vocera dials such numbers as-is, without adding any access codes or area codes.
Vocera also interprets a value with 6 or fewer digits as an internal number. However, for clarity, it’s best to type the letter X before such values to make the meaning explicit. On a Vocera system configured for the UK locale, you must type the letter Q before an outside number of 6 or fewer digits (for example, Q9100 specifies an access code and a short code service number) to make Vocera dial the number as-is.
A value longer than the maximum length for the locale is also interpreted literally. The following table lists the maximum phone number length, including area code, for each supported locale.
Locales |
Maximum Length |
---|---|
AU |
10 digits |
CA |
10 digits |
GB |
11 digits |
NZ |
11 digits |
US |
10 digits |
IE |
10 digits |
AE |
10 digits |
QA |
8 digits |
SA |
11 digits |
OM |
11 digits |
KW |
8 digits |
Some locales define a fixed length for telephone numbers. When a phone number field value is of this length, it represents a local outside number. For example, a Vocera system configured for the US locale interprets a 7-digit value as an outside number within the local area code. The following table lists the fixed length of local numbers, not including area code, defined for each supported locale.
Locales |
Fixed Length |
---|---|
AU |
Not defined |
CA |
7 digits |
GB |
Not defined |
NZ |
7 digits |
US |
7 digits |
IE |
7 digits |
AE |
7 digits |
QA |
8 digits |
SA |
7 digits |
OM |
7 digits |
KW |
7 digits |
In any other case, the value represents an outside number. Vocera adds access codes and applies long distance and toll call rules as appropriate. For clarity, it’s best to include the area code with any outside number, local as well as long distance.
Vocera uses the same rules to interpret phone numbers spoken through voice commands, with the following additional limitations:
You cannot use special dialing characters in a voice command.
You cannot specify an extension of seven or more digits in a voice command.
You must include the area code when speaking an outside number.