Calling the Direct Access Number

If your Vocera system includes licenses that allow users to access the Genie from a phone, the Vocera System Administrator can enable that feature for certain users and grant the appropriate permission to access the Genie from a phone.

For information about enabling user access to the Genie from a phone, see the Vocera Platform Administration Guide

When a caller dials the Direct Access number, the caller is automatically authenticated based on Caller ID, and the Genie says, “Good morning, [FirstName]. [Chime] Vocera." The caller can then say any of the supported commands.