About Vocera Paging

To allow Vocera users to receive paging call-backs on their Vocera device, each user must have a unique extension entered in their Vocera profile.

You must enter a value in either the Vocera Extension field or the Desk Phone or Extension field for each user.

If users do not have actual desk extensions and you want Vocera to assign an extension to users automatically rather than use the Vocera Extension field, you can use the Dynamic Extension feature to assign extensions to users. See Dynamic Extensions section for more information. When a Vocera user issues one of the "Page" commands, Vocera dials the pager number, pauses briefly, and then passes the pager a formatted string to display. The information the recipient sees depends on the type of integration. The following table describes the type of user and information on what a page recipient can see:

Type of User

What the Page Recipient Sees

What Page Recipient Does

User has DID number

DID number of the Vocera user

  • Dials the DID number of the Vocera user.

    Call is connected directly to the user's Vocera device without any Genie prompts.

User does not have DID number

DID number of the Vocera system, followed by the user's extension

  1. Dials the DID number of the Vocera system.

  2. At the telephony Genie prompt, enters the user's extension.

    Call is connected to the user's Vocera device.

Regardless of the user configuration, Vocera always routes the return call to the user’s Vocera device, not the user’s extension, because the callback went through the telephony service. Vocera uses the user’s extension only to identify the user and route the call appropriately.