About Call Types

You can manage group permissions to allow or restrict group members from making various types of calls from the Vocera Platform Web Console Group voice permissions.

To grant or revoke permissions for specific call types in the , navigate to Groups in Manage section of the navigation bar in Web Console. You can select and existing group or add a new group and find the Voice Permissions configuration section in the Add/Edit Group page. For more information on Group Voice permissions, refer to the "Voice Permissions Reference "section in the Vocera Platform Administration Guide .

Vocera recognizes the following call types:

Table 1. Call types

Call Type

Description

Internal

A number on your side of the PBX. For example, a call to a desk extension or internal pager is an internal call. Vocera dials these numbers without adding any other codes. The Call Internal Numbers permission controls a group’s ability to make internal calls.

Outside

A number on the other side of the PBX. For example, a call to a business or residence or service or outside pager is an outside call.

There are two types of outside call, toll-free and toll:

  • By default, a call within the specified local area code is toll-free. Therefore, you must grant a group Call Toll-Free Numbers permission to enable members of that group to make local calls.

    Vocera omits or includes the area code when making a local call, depending on the value of the Omit Area Code when Dialing Locally field. Vocera also adds any access codes you need to get an outside line, such as a 9.

  • By default, any other call is considered a toll call. For example, domestic or international long distance calls are toll calls. The Call Toll Numbers permission controls a group’s ability to make toll calls.

    For domestic long distance calls, Vocera adds any access codes you need to get an outside line, such as a 9, and any numbers you need to specify a long distance call, such as a 1 or a 0.

    The format for an international long distance number depends on the locale of the Vocera Platform Voice Service. Typically, you specify the complete dialing sequence, including access codes and country codes, as appropriate, and Vocera dials the string as-is.