Toll Exceptions

By default, Vocera assumes that any number within your local area code is a toll-free number, and any number outside your local area code is a toll number.

You can use the Telephony-Toll Exceptions section to specify exceptions to this rule. For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. For example, in Australia, the area code 04 is reserved for mobile phone numbers, and calls to mobile phones are toll-free.

The distinction between toll-free and toll numbers is important, because Vocera requires separate permissions for making toll calls, forwarding calls to toll numbers, making toll-free calls, and forwarding calls to toll-free numbers.

For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. You can specify exceptions such as this, or any other exception using Telephony-Toll Exceptions configuration section.

You must remember to add an exception in either of the following situations: