Configuring Basic Telephony Information

You can add a new facility or edit an existing facility in the Vocera Platform Web Console and configure basic telephony information for that facility.

To configure basic telephony information, follow these steps:

  1. Navigate to Facilities in Manage section of the navigation bar to locate your facility where you want to enable Telephony integration
    If you don't have a facility set up, follow the instructions described in the, "Adding a Facility" section in the Vocera Platform Administration Guide to create a new facility.
    Tip: You can also use the Help link provided in the Facilities page of the Vocera Platform Web Console and follow the instruction to create a new facility.
  2. Ensure that telephony is enabled. For information on enabling telephony, see Enabling Telephony .
  3. Enter the Telephony - Basic Information for the following fields:
    Name Maximum Length Description

    Number of Lines

    3 digits

    Specify the number of lines you want to provision for each telephony service in the Number of Lines field. Enter either of the following values, whichever is smaller:

    • The number of lines supported by your license.

    • The number of lines provisioned by the PBX for a single telephony service.

    If you are configuring a high availability array, enter the number of lines available to a single telephony service, not the total number of lines available to all telephony services. For example, if you have 2 Vocera SIP Telephony Gateway services and your license contains 48 lines, specify 24 in this field to give each service 24 lines for a total of 48.

    The number of lines that you provision for each telephony service is decremented from the number of lines in your license.

    Local Area Code

    3 digits

    Enter the area code of the region in which the Voice Service is installed in the Local Area Code field.
    Omit Area Code when Dialing Locally


    Check the Omit Area Code field when dialing locally. If your PBX requires you to dial local calls without using the area code you can enable this option.

    By default, Vocera includes the area code in the dialing string, even when dialing a local number. Check this field if your PBX or locale requires you to omit the area code when dialing local calls.

    Voice Hunt Group


    Specify the area code and phone numbers of the direct inward dialing (DID) lines or hunt group you set up for the Vocera system in the Vocera Hunt Group Numbers fields.

    There are two hunt group number fields:

    • Guest Access — This number is for guest access to the Vocera system. When callers dial the Guest Access number, they are allowed to place a call but are not identified to the called person. Because guest users are not authenticated, they can call other users, but they cannot issue voice commands.

      To use the Guest Access number with numeric pagers, enter an asterisk after the last digit of the phone number. When a user sends a numeric page, Vocera passes the value that you enter in this field to the pager and then passes the user's desk extension to the pager. Some pagers display the asterisk as a hyphen, separating the desk extension from the Vocera number.

    • Direct Access — This number is for specially licensed user access to the Vocera system. This field is used only if Calling and Called Party Information is enabled on the PBX.

      Vocera uses the Caller ID feature to automatically authenticate users when they call the Direct Access phone number from their desk phone or cell phone.

    Default Local Access Code


    Specify the sequence of numbers you use to get an outside line. For example, a PBX might require you to dial a 0 or a 9 or an 8 to get an outside line.

    By default, Vocera prepends this access code to any number within the local area code.

    Default Long-Distance Access Code


    Specify the sequence of numbers you enter before placing a long distance call. For example, a PBX system might require you to dial a 9 to get an outside line and then dial a 1 before a long-distance telephone number. In this situation, the Default Long-Distance Access Code is 91.

    By default, Vocera prepends this access code to any number that includes an area code that is not the local area code.

    Company Voicemail Access Code


    Use the Company Voicemail Access Code field to specify the sequence of numbers you use to access the company’s voice mail system.

    A typical entry includes X, then the sequence of digits that you dial to get into the voicemail system from an internal phone, and possibly special dialing characters such as the * or # to indicate the end of the sequence.

    SIP Settings


    Specify the SIP settings:
    • Call Signaling Address — Enter the call signaling address for your IP PBX or VoIP gateway. For PBX failover support, enter a comma-separated list (up to 256 characters) of call signaling addresses for two or more PBXs or gateways in order of preference. Enter each call signaling address in this format:

      The Port is optional. If you do not specify a port, port 5060 (the default) is used.

      Vocera SIP Telephony Gateway uses only one PBX or gateway at a time. If you specify multiple call signaling addresses, Vocera SIP Telephony Gateway tries each PBX or gateway in the order specified and uses the first one that responds. If that PBX or gateway goes down, Vocera SIP Telephony Gateway switches to another one.

      The preference order of call signaling addresses is important. If the Vocera SIP Telephony Gateway is currently using the PBX for the second call signaling address, and then the PBX for the first call signaling address becomes active, Vocera SIP Telephony Gateway automatically switches to the first PBX.
      Note: The Vocera SIP Telephony Gateway uses the response to a SIP OPTIONS message to determine if the PBX or gateway is currently available. The OPTIONS message is sent every 30 seconds by default. For more information on configuring VSTG to use an OPTIONS message for keep-alive, see Detecting the Connection to the IP PBX. If the PBX or gateway is not configured to support SIP OPTIONS, then entering a second call signaling address has no effect. In some situations, using TCP as the signaling transport protocol reduces the length of time required for the VSTG to recognize that the current PBX is down and move to the next PBX on the list.
    • Call Party Number — Enter the DID number, including the area code, of the Vocera trunk (the number of digits depends on the locale). Outgoing calls use this value as the caller ID. However, you can configure Vocera SIP Telephony Gateway to use caller information contained in the dial signal from the Voice Service as the caller ID.
  4. Select one of the following to close the Add/Edit Facilities page:
    • Save — to save the telephony- basic information to the system.
    • Cancel — to cancel the changes and return back to Add/Edit Facilities page.