Configuring Call Forwarding

Use the configuration fields in the Call Forwarding section to specify your call forwarding options and conditions.

Forwarding calls is helpful when you cannot answer a call for any reason, or when you block all calls or put your device in Do Not Disturb mode; your caller is usually prompted to leave a message.

  1. In My Profile scroll down to the Call Forwarding section and click the drop down arrow at the right hand side to expand this section.
  2. Select the Enable Forwarding checkbox to see the forwarding related fields. Optionally, specify where incoming calls are to be forwarded.
  3. Choose one of the options described in the following table to specify where incoming calls are forwarded:
    Forwarding Options Descriptions

    Forward to Company Voice Mail (default)

    Select to forward the unanswered call to your company voice mail.

    Forward to Another User, Group, or Contact

    Select to forward the unanswered call to another user, group, or contact.

    If you selected Forward to Another User, Group, or Contact, Click the Choose button to display the Choose a user, group, or contact dialog box with a list of all the choices available in the system.

    You can enter the name in the Name field to search for a user, group, or contact that you want search in the system. You can also use the Facility field to toggle between multiple facilities available in your system and refine your search.

    Click Select or Cancel to close the dialog box.

    Forward to Desk Phone

    Select to transfer the unanswered call to the desk phone number saved in the Contacts settings of the user's profile.

    Forward to Cell Phone

    Select to transfer the unanswered call to the cell phone number saved in the Contacts settings of the user's profile.

    Forward to Home Phone

    Select to transfer the unanswered call to the home phone number saved in the Contact's setting of the user's profile.

    Forward to Another Number

    Select to enter another number in the Forward to Another Number field.

  4. Choose a condition to specify when to Forward the calls:
    • All — When selected, all calls are forwarded without an alert tone or ring on your device.
    • Unanswered — When selected, all unanswered calls are forwarded. This is also the system default.
    • Offline — When selected, forwarding occurs only when you are not logged in, or are off the network.
      Note: When All or Offline condition is selected, missed calls are not shown.
  5. Select one of the following:
    • Save — to save your changes.
    • Cancel — to exit the Call Forwarding section without saving any changes.