Forwarding Calls to Users, Groups, or Contacts
Forward calls to another user, a group, or a contact in the system.
Forwarding calls is helpful when you cannot answer a call for any reason, or when you
block all calls or put your device in Do Not Disturb mode; your caller is usually
prompted to leave a message.
To forward calls to Users, Groups, or Contacts, follow these steps:
Click Groups in the Manage
section to display a list of Groups.
Click on the Group that you want to edit for the forwarding settings.
The Edit Group page displays
Scroll down to the Voice section in the Edit Group
Select Forward to User, Group, or Contact.
Click the Choose button to display the Choose a user,
group, or contact dialog box with a list of all the choices available in the
If you know the name of user, group,or contact that you want to choose to
forward the calls, you can enter the name in Name field search bar.on the left
of the Choose button and click Choose
You can enter
the name in the Name Field to search for a user,
group, or contact that you want search in the system. You can also use the
Facility field to toggle between multiple
facilities available in your system and refine your search.
Select one of the following to close the dialog:
- Select — to save the selected user, group, or
contact as your choice for forwarding calls.
- Cancel — to return to the Edit Group