|Setting System Preferences / Working with Favor Frequently Called for Users and Departments|
Learn how to enable favor frequently called feature for departments or users.
The Favor Frequently Called feature for departments works best when all the users, whom you want in the frequently called department, are assigned to a department. However, users who are not assigned to a department (such as temporary visitors to a facility), can use a special grammar file to aid in successful implementation.
The Favor Frequently Called feature for users function is based on the premise where the users call the same set of users on a regular basis.
The list of users in the Favor Frequently Called feature is used to favor or prefer the frequently called members in the voice recognition result. By default, Favor Frequently Called feature is disabled for users and departments. You can enable the Favor Frequently Called feature for users globally in the Preferences section of the System Configuration page. You can enable or disable Favor Frequently Called feature for an individual user also. To learn more about enabling or disabling this feature for an individual user, see the Speech Recognition section Adding a User.