The Contacts Template

The Contacts template (Contacts-template.csv) lets you create contacts and add the basic information for contacts.

When you add a contact to your system you provide basic information to identify the entry, and contact information such as phone numbers and email addresses.

The following table describes the fields names, maximum length for fields names, and a brief description of the fields.

Field

Maximum Length

Description

Place Name

50

If the new contact is a place, specify the name of the place.

Last Name

50

If the new contact is a person, specify the last name of the contact.

First Name

50

If the new contact is a person, specify the first name of the contact.

Identifying Phrase

100

Specify an Identifying Phrase to help Vocera distinguish this contact from another whose first and last names are spelled the same.

Email Address

60

Specify an email address for the contact.

Desk Phone

50

Specify the phone number for the new contact.

Alternate Spoken Name 1

50

Enter the Alternate Spoken Name 1.

Use these guidelines to ensure the best result when you are defining alternate names for users:
  • Person, Group, and Location Names–If users refer to a person, group, or location in various ways, enter each variation in a different field.

    For example, enter Bob Jones and Rob Jones in addition to Robert Jones. Similarly, enter a nickname that the person or place is known by, such as Skip Jones.

  • Digits in Name Fields–The names you provide must start with a letter or digit. They must contain only letters, digits, spaces, apostrophes ('), underscores (_), or dashes (-). No other characters are allowed.Note: Even though these special characters are allowed, it is unlikely that an alternate spoken name would need underscores (_), or dashes (-).
  • Staff IDs–It is recommended that you do not create an alternate spoken name that contains numeric digits only. For example, a staff ID with numbers and no letters.
    567748
    Entering numeric staff IDs is permitted. However, using numeric values only might result in
    • Slower Genie response times
    • Problems with phone number recognition
  • Acronyms and Initials in Alternate Spoken Names–If people use an acronym or initials to refer to an entry from Contacts, provide them as a series of letters separated by spaces.

    For example, if users refer to Easton Medical Clinic as EMC, enter E M C. Similarly, enter A C Hoyle for A.C. Hoyle. For Armandeep Munindar Gill, also enter A M Gill rather than A.M. Gill.

  • Unusual Pronunciation–If a name has an unusual or confusing pronunciation, or silent letters, enter a name that is spelled as it is pronounced.

    For example, if the system does not recognize the name Jodie Dougherty, you could enter Jodie Dockerty.

  • Professional Titles in Alternate Spoken Names–If users refer to a person by his or her title, provide the full spelling of the title rather than an abbreviation.

    For example, enter Father Brown instead of Fr. Brown, or Professor Lindsay instead of Prof. Lindsay.

Alternate Spoken Name 2

50

Enter the Alternate Spoken Name 2.

Use these guidelines to ensure the best result when you are defining alternate names for users:
  • Person, Group, and Location Names–If users refer to a person, group, or location in various ways, enter each variation in a different field.

    For example, enter Bob Jones and Rob Jones in addition to Robert Jones. Similarly, enter a nickname that the person or place is known by, such as Skip Jones.

  • Digits in Name Fields–The names you provide must start with a letter or digit. They must contain only letters, digits, spaces, apostrophes ('), underscores (_), or dashes (-). No other characters are allowed.Note: Even though these special characters are allowed, it is unlikely that an alternate spoken name would need underscores (_), or dashes (-).
  • Staff IDs–It is recommended that you do not create an alternate spoken name that contains numeric digits only. For example, a staff ID with numbers and no letters.
    567748
    Entering numeric staff IDs is permitted. However, using numeric values only might result in
    • Slower Genie response times
    • Problems with phone number recognition
  • Acronyms and Initials in Alternate Spoken Names–If people use an acronym or initials to refer to an entry from Contacts, provide them as a series of letters separated by spaces.

    For example, if users refer to Easton Medical Clinic as EMC, enter E M C. Similarly, enter A C Hoyle for A.C. Hoyle. For Armandeep Munindar Gill, also enter A M Gill rather than A.M. Gill.

  • Unusual Pronunciation–If a name has an unusual or confusing pronunciation, or silent letters, enter a name that is spelled as it is pronounced.

    For example, if the system does not recognize the name Jodie Dougherty, you could enter Jodie Dockerty.

  • Professional Titles in Alternate Spoken Names–If users refer to a person by his or her title, provide the full spelling of the title rather than an abbreviation.

    For example, enter Father Brown instead of Fr. Brown, or Professor Lindsay instead of Prof. Lindsay.

Alternate Spoken Name 3

Enter the Alternate Spoken Name 3.

Use these guidelines to ensure the best result when you are defining alternate names for users:
  • Person, Group, and Location Names–If users refer to a person, group, or location in various ways, enter each variation in a different field.

    For example, enter Bob Jones and Rob Jones in addition to Robert Jones. Similarly, enter a nickname that the person or place is known by, such as Skip Jones.

  • Digits in Name Fields–The names you provide must start with a letter or digit. They must contain only letters, digits, spaces, apostrophes ('), underscores (_), or dashes (-). No other characters are allowed.Note: Even though these special characters are allowed, it is unlikely that an alternate spoken name would need underscores (_), or dashes (-).
  • Staff IDs–It is recommended that you do not create an alternate spoken name that contains numeric digits only. For example, a staff ID with numbers and no letters.
    567748
    Entering numeric staff IDs is permitted. However, using numeric values only might result in
    • Slower Genie response times
    • Problems with phone number recognition
  • Acronyms and Initials in Alternate Spoken Names–If people use an acronym or initials to refer to an entry from Contacts, provide them as a series of letters separated by spaces.

    For example, if users refer to Easton Medical Clinic as EMC, enter E M C. Similarly, enter A C Hoyle for A.C. Hoyle. For Armandeep Munindar Gill, also enter A M Gill rather than A.M. Gill.

  • Unusual Pronunciation–If a name has an unusual or confusing pronunciation, or silent letters, enter a name that is spelled as it is pronounced.

    For example, if the system does not recognize the name Jodie Dougherty, you could enter Jodie Dockerty.

  • Professional Titles in Alternate Spoken Names–If users refer to a person by his or her title, provide the full spelling of the title rather than an abbreviation.

    For example, enter Father Brown instead of Fr. Brown, or Professor Lindsay instead of Prof. Lindsay.

Pager Phone

50

Provide a pager number for the person or place in the Pager field.

Facility

50

Enter the name of the facility in for this contact entry. The name must start with a letter or digit. It must contain only letters, digits, spaces, apostrophes ('), underscores (_), or dashes (-). No other characters are allowed.

By default, the speech recognition system uses the name you enter to recognize facilities. If users refer to a facility by something other than the name you enter here, enter that name in the Alternate Spoken Name field.

If you change the name of a facility that has a Vocera SIP Telephony Gateway associated with it, you must set the value of the VOCERA_FACILITY environment variable on the telephony server machine to the name of the new facility.