Forwarding Calls

Modify user settings to enable call forwarding features for a specific user.

Forwarding calls is helpful when you cannot answer a call for any reason, or when you block all calls or put your device in Do Not Disturb mode; your caller is usually prompted to leave a message.

To enable call forwarding, follow these steps:

  1. Click Users in the Manage section to display All Users page.
  2. Click on the User that you want to edit for the forwarding settings.
    The Edit User page displays
  3. Scroll down to the Call Forwarding section in the Edit User page.
  4. Select Enable Forwarding to display call forwarding fields.
  5. Choose one of the following to specify where incoming calls are forwarded:
    Forwarding Options Descriptions

    Forward to Company Voice Mail (default)

    Select to forward the unanswered call to your company voice mail.

    Forward to Another User, Group, or Contact

    Select to forward the unanswered call to another user, group, or contact.

    If you selected Forward to Another User, Group, or Contact, Click the Choose button to display the Choose a user, group, or contact dialog box with a list of all the choices available in the system.

    You can enter the name in the Name field to search for a user, group, or contact that you want search in the system. You can also use the Facility field to toggle between multiple facilities available in your system and refine your search.

    Click Select or Cancel to close the dialog box.

    Forward to Desk Phone

    Select to transfer the unanswered call to the desk phone number saved in the Contacts settings of the user's profile.

    Forward to Cell Phone

    Select to transfer the unanswered call to the cell phone number saved in the Contacts settings of the user's profile.

    Forward to Home Phone

    Select to transfer the unanswered call to the home phone number saved in the Contact's setting of the user's profile.

       

    Forward to Another Number

    Select to enter another number in the Forward to Another Number field.

  6. Choose a condition to specify when to Forward the calls:
    • All — to forward all calls without ringing an alert tone on your device.
    • Unanswered — to forward all unanswered calls. This is also the system default.
    • Offline — to forward calls only when the user is logged out or off the network.
      Note: When All or Offline condition is selected, missed calls are not shown in the call log.
  7. Select one of the following to close the dialog:
    • Select — to save the call forwarding configuration.
    • Cancel — to return to the All Users page.