|High Availability / Configuring Clusters|
Remote support provides a secure way to grant a Vocera Support Specialist access to the Vocera Platform so that they can provide assistance.
In a clustered environment, you can set up support sessions with any node in the cluster. Once a support session is initiated, the Support page displays an alphanumeric connection ID; S#####, where # represents the digits in the ID.
When you contact Support, you must provide this ID to the support personnel in order to allow them access to your system.