In Vocera Vina,
conversations and alerts are grouped into priority classes. This ensures
that high-priority tasks are easily located for urgent resolution.
The priority classes are:
- Unread alerts or urgent-priority mass alerts (highest priority)
- Alerts and conversations with unsent, unacknowledged, or unread messages
- Read and accepted alerts and conversations (lowest priority)
The more detailed sorting order is:
- Urgent priority mass alerts
Unread or unaccepted alerts:
- Unread or unaccepted urgent priority alerts
- Unread or unaccepted high priority alerts
- Unread or unaccepted normal priority alerts
Alerts or conversations with unacknowledged acknowledgement-requested messages:
- Alerts with unacknowledged acknowledgement-requested messages (sorted in priority order)
- Conversations that have a patient context with unacknowledged acknowledgement-requested messages
- Conversations with unacknowledged acknowledgement-requested messages
Alerts or conversations that contain a message that failed to send:
- Alerts that contain a message that failed to send (sorted in priority order)
- Conversations that have a patient context that contain a message that failed to send
- Conversations that contain a message that failed to send
Alerts and conversations in which the latest message is unread:
- Alerts in which the latest message is unread (sorted in priority order)
- Conversations in which the latest message is unread
- Conversations in which the latest message is unread
Read or accepted alerts and conversations:
- Conversations that have a patient context
- Conversations that do not have a patient context
- Urgent priority alerts
- High priority alerts
- Normal priority alerts
Within a specific category, conversations are sorted with the most recent first.