Call Options

While you are in a call, you see the context of the call, the elapsed time of the call, and the list of actions that you can perform. You also may see the elapsed time of the call.

The context of the call is one of the following:

• If the context is an Alert conversation, you see the Alert priority, subject, and message.
• If the context is a conversation with one or more patient care team members, you see patient information: for example, the patient name, MRN, location, gender, and date of birth.
• If the context is a multi-person conversation, you see the subject of the conversation.

While in a call, you can choose from the following options:

• Tap the Mute button to mute the call.
• Tap the Speaker button to put the call on your device's speakerphone. This option also allows headset selection if this is available.
• Tap the Add Call button to start another call.
• Tap the Transfer button to transfer your call to another person. See Transferring a Call for more details.
• Tap the Vocera button to display the conversation that is associated with the call context. If there is no call context, the Secure Messages screen appears. While you are away from the call, the elapsed time of the call is displayed at the top of the screen.