Calling from the Home Screen

From the Home screen, you can use the Call icon to place a call quickly.

  1. In the Home screen, tap the Call icon.

    The Start a Call screen appears.

    If your department is not visible, your administrator has configured your system to not display your department on this screen.

    In the ribbon at the top of the Start a Call screen, you can tap Patients to place a call with a patient context. See Placing a Patient-Related Call for details.

    If you tap Multiselect in the Start a Call screen, this displays the Start a Chat screen, from which you can select multiple users with which you want to have a conversation. See Starting a Multi-User Conversation for details.

  2. Select the contact that you want to call:
    1. If the contact is defined as a favorite, tap the link for that contact to start the call. (See About Favorites for more information on Favorites.)
    2. If the contact is a member of a group, tap the group to display the contacts that are members of the group. If the group contains subgroups, tap a subgroup name to display its members. Tap on a group member to start the call.
    3. Tap the search icon and type search text consisting of some or all of the contact's name. All contacts matching this search text are displayed. Tap the entry for the contact with which you want to start a call.

    The color dot at the top right of the contact's profile picture or initials indicates the contact's availability:

    • Green: the contact is online.
    • Gray: the contact is offline.
    • Red: the contact is online but is unavailable. See Setting Presence and Availability for more information on presence and availability.
  3. When you have selected the person that you want to call, the screen indicates that you are making a call.