Answering a Call
When someone calls your Vocera device, the
screen displays the context of the call.
The information that is displayed depends on the type of call:
- If the context is an Alert conversation, you see the Alert
priority, subject, and message.
- If the context is a conversation that is linked to a patient, you see the patient name,
MRN, location, gender, and date of birth.
- If the context is a multi-user conversation, you see the subject of the conversation.
Here are some examples of how this context information may be useful:
- If you are a primary care provider, such as a nurse, and you receive and triage a critical alarm for a patient. When you call the hospitalist, he or she
immediately knows that the critical alarm is the subject of the call, and can take the call and decide what to do next.
- If you are a physician, you can call another member of a critical care patient's care team, and can provide full patient demographics and the room number of the
patient. The care team member sees that the call is regarding the critical care patient, and can respond urgently.
- If you are in a multi-user conversation (such as patient rounds) and you receive an incoming call, the context of the call helps you decide
whether to accept the call right away or decline it and continue with your conversation.
Whenever you receive a call, you see the name and photograph of the caller. If the caller is calling a broadcast group, and you are receiving the call because you are a member of the group, the name of the group
Tap Accept to answer the call, or
Decline to decline it.
If you answer a cellular call on your device, your Vocera call is disconnected. This includes any call
that is on hold. While you are in a cellular call, incoming Vocera calls are rejected.