Forwarding Your Calls

You can instruct the Genie to forward your calls to another user, to a group, or if telephony integration is installed on your system, to a phone number.

This feature is helpful when you cannot answer a call for any reason, or when you block all calls or put your badge or phone in Do Not Disturb mode; your caller is usually prompted to leave a message.

When you tell the Genie to forward your calls, you will be prompted to choose the conditions under which calls are forwarded. The choices are:

The following table summarizes the commands for forwarding your calls:

Action Recommended Voice Commands Alternative Forms
Forward calls to a phone number in your profile *

Forward my calls to my desk phone.

Forward my calls to my cell phone.

Forward my calls to my home phone.

Forward my calls to my company voice mail.

Forward calls to my desk phone.

Forward calls to my mobile phone.

Forward calls to my home phone.

Forward calls to my voicemail.

Forward to an internal extension * Forward my calls to extension 3425 . Forward to extension 3425 .
Forward to an outside number *

Forward my calls to an outside number.

Forward my calls to another number.

Forward to an outside number.

Forward to another number.

Forward to another user or to a group *

Forward my calls to John Smith.

Forward my calls to Sales.

Forward calls to John Smith.

Forward calls to Sales.

Stop calls from forwarding * Stop forwarding. Stop forwarding calls.
Note: Your system administrator must grant you permission to forward calls. If you attempt to issue these commands without the proper permissions, the Genie will remind you.