Answering a Call

You can use the device to enter into the DND mode, answering, forwarding, and blocking calls.

When someone calls your Vocera device, you will hear a tone. If you have a badge, the Genie may ask if you want to talk to the caller. The ringtones for a badge and a phone are different.

When you reject a call, the caller is prompted to leave a message or forwarded to a destination you have chosen. For more information refer to Forwarding Your Calls.

If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will be connected immediately, without any action on your part. For more information, refer to Using the Auto Answer Commands.

Note: Calls are not put through if you told the Genie to block calls or you put your badge or phone in Do Not Disturb mode.

Accepting a Call on a Badge

To accept calls on a badge, perform one of the following:
  • Answer Yes.

  • Press the Call button.

Rejecting a Call on a Badge

To reject calls on a badge, perform one of the following:
  • Answer No.

  • Press the Hold/DND button.