Placing a Call On Hold

You can place a call on hold when you are in a call.

In this example, Hannah Smith and Josh McNab are in a call, and Hannah Smith places the call on hold. This example also captures how you can add participants and view the participant list to add them to the favorites list.

To place a call on hold, press the DND/Hold button while in a call.

In this state, Hannah Smith's Smartbadge enunciates I am holding your call and displays the following screen.

The Smartbadge of Josh McNab enunciates Please hold and displays the following screen.

In this state, the following buttons are displayed at the bottom of the screen.

Adding Participants

To add participants while the call is on hold, perform the following steps:
  1. Press the Add icon.

    The contact list slides into view from the bottom of the screen.

  2. Rotate the screen if you do not have any favorite contacts and search for the contact.

  3. Select the contacts from the search list.

    A call is initiated to the selected contact.

    The first call is put on hold, and the second call is connected.

  4. Tap Merge.

    The calls are merged.

Viewing Participants in a Call

To view the participants in a call, perform the following steps:
  1. Press the Participant icon.

    The list of participants slides into view from the bottom of the screen.

  2. Perform one of the following or both of the following:
    • Favorite or unfavorite the contact—Allows you to add or remove the contact to or from your favorites list.
    • Message—Allows you to message the contact directly.

Calling Genie While on a Call

To call the Genie while on a call, perform the following steps:
  1. Tap the Call Genie icon.

    The Genie Screen appears.

  2. Press the Call button after you finish the conversation with the recipient.

    Returns to the call on hold.