Holding and Releasing the Call Hold

You can put a caller on hold and reconnect on the badge and Vocera smartphone.

When a call is on hold, you can press the Call button, and then call another badge or phone, send a message, or give the Genie any other authorized command when the Genie answers.

Note: If you put a call on hold on a Vocera smartphone, you cannot use the keypad to dial an extension to place another call. However, you can press the Call button and use a Genie command "Dial extension" or "Dial an outside number" to dial a number.

Putting a badge call on hold

To put a badge call on hold:

  1. Press the Hold/DND button on the top of the badge.

    The indicator light on the Hold/DND button blinks.

Reconnecting to a call on hold

To reconnect to a call on hold:

  1. Press the Hold/DND button again.

    On the badge, the indicator light on the Hold/DND button stops blinking. On the smartphone, the DND icon disappears from the top of the screen.