|Using Voice Features|
You can contact users based on their group affiliation rather than their name.
Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization.
For example, groups let you call someone who fits a specific role “Call a sales person,” belongs to a certain department “Call Accounts Receivable,” or has some other skill or authority that the caller requires “Call a manager.”
Groups also provide a way to broadcast to a specific set of users at the same time “All cashiers to the front, please” or to leave messages for many users at once “Send a message to Nurses Assistants.”
Some groups have management capabilities for other groups. For example, the members of the Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head Cashier group may manage the Cashier group in a retail store.